Privacy notice
How we handle your personal data.
Solinsur Informática (“Solinsur”) explains, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights (LOPDGDD), how it processes the personal data collected through this website. The data of everyone who contacts us is handled in strict confidence, and we make a permanent effort to safeguard and protect it.
1. Data controller
The controller of the personal data collected through this website is:
- Identity: Solinsur Informática (“Solinsur”).
- Address: Calle Periodista Rafael Gómez, n.º 2, CETIC, 18014 Granada (Spain).
- Telephone: +34 958 154 618.
- Email: contacto@solinsur.com.
When you purchase products or services from a specific business unit (enITma or Camina Software), you will be given specific information about how your data is processed in the context of that relationship.
2. Data we process and how we obtain it
We process the data you voluntarily provide when you contact us through the form on this website, by email or by telephone:
- Contact form: name, email, company and country (optional), subject and the content of your message.
- Communications by email or telephone: the data you choose to give us (for example, name, telephone, company or position).
- Technical data: this site does not use tracking cookies or third-party services; basic server logs (such as IP address and date and time of access) are processed only to ensure the security and proper operation of the site.
Fields marked with an asterisk (*) in the form are mandatory; if you do not provide them, we will not be able to handle your request. This website does not ask for specially protected data (art. 9 GDPR) or for banking or financial data; if, in the context of a contractual relationship, it were necessary to process data of that kind, you would be informed specifically and the strictest security measures would apply.
3. Purposes and legal basis
We use your data for the following purposes:
- To handle your enquiry or request, including product demonstrations. Legal basis: your consent (art. 6.1.a GDPR) and the performance of pre-contractual measures at your request (art. 6.1.b GDPR).
- To manage the commercial and contractual relationship: providing the products and services you have contracted, maintenance and support, and managing invoicing, collection and clarifications. Legal basis: performance of a contract (art. 6.1.b GDPR).
- To comply with applicable legal obligations, in particular tax, accounting and commercial ones. Legal basis: legal obligation (art. 6.1.c GDPR).
- To carry out service quality and satisfaction studies and keep our records up to date. Legal basis: legitimate interest (art. 6.1.f GDPR).
- To send you commercial communications about products and services of Solinsur and its business units. Legal basis: your consent (art. 6.1.a GDPR) or, if you are a customer and the products or services are similar to those you have contracted, legitimate interest (art. 6.1.f GDPR and art. 21.2 of the LSSI-CE).
The first three purposes are necessary to handle your request or to maintain the relationship with you. The last two are optional: you may object to them or withdraw your consent at any time, without affecting the others. No decisions based solely on automated processing that produce legal effects on you are taken.
4. Retention period
We will keep your data for as long as the relationship with you lasts and, where applicable, until you withdraw your consent or exercise your right to erasure. Enquiries that do not lead to a commercial relationship will be kept for the time necessary to handle them.
Afterwards, we will keep them duly blocked for the limitation periods of possible legal liabilities (art. 32 LOPDGDD) and for the retention periods required by commercial and tax regulations, which generally extend to six years. Once these periods have passed, the data will be deleted.
5. Recipients and international transfers
We will not disclose your data to third parties, except where legally required. Providers of technical services (such as web hosting, IT maintenance or email) and our professional advisers may access it as processors, under the contract required by art. 28 GDPR, and will process it only on our instructions. It may also be disclosed to public administrations, courts and other competent authorities where there is a legal obligation.
Solinsur is part of a group with offices in Spain, Mexico and the United States. Where necessary to handle your request, your data may be accessible to other group companies or offices located outside the European Economic Area. In that case, the transfer will be carried out with the appropriate safeguards of Chapter V of the GDPR, such as a European Commission adequacy decision or standard contractual clauses. You can request information about these safeguards by writing to contacto@solinsur.com.
6. Your rights
You may exercise the following rights at any time:
- Access to your personal data.
- Rectification of inaccurate or incomplete data.
- Erasure of your data (“right to be forgotten”).
- Objection to the processing of your data.
- Restriction of processing.
- Portability of your data.
- Withdrawal of consent, without affecting the lawfulness of prior processing.
- Not to be subject to automated individual decision-making.
To exercise them, write to contacto@solinsur.com or to our postal address, stating the right you wish to exercise and attaching a copy of your national ID card or an equivalent identity document. We will reply within a maximum of one month from receipt of the request, extendable by two further months where necessary given the complexity or number of requests (art. 12 GDPR). Exercising your rights is free of charge, unless requests are manifestly unfounded or excessive.
If you consider that the processing of your data does not comply with the regulations, you have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es; C/ Jorge Juan, 6, 28001 Madrid).
7. Security
Solinsur applies appropriate technical and organizational measures to guarantee a level of security suited to the risk (art. 32 GDPR) and handles your data in strict confidence.
8. Cookies and similar technologies
This site does not use tracking cookies or third-party services. It only stores in your browser (local storage) the preference you choose in the cookie notice, which is needed to remember your choice and is exempt from consent under art. 22.2 of the LSSI-CE. If non-essential cookies (for example, analytics) were added in the future, they would only be installed with your prior consent.
9. Minors
This website is aimed at professionals and businesses. We do not knowingly collect data from children under 14; if you become aware that a minor has given us data without the consent of their legal guardians, please write to us and we will delete it.
10. Changes to this notice
Solinsur may update this notice to reflect regulatory changes or new services. The current version will always be available on this page.
11. Applicable law
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR); Organic Law 3/2018 of 5 December on Personal Data Protection and the guarantee of digital rights (LOPDGDD); and Law 34/2002 of 11 July on information society services and electronic commerce (LSSI-CE).
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